Refund Policy

Return Policy

We have a 30-day return policy, which means you have 7 days after receiving your item to request a return.

Please inspect your order immediately upon receipt. Detailing World will accept the return of many items within 7 days of the purchase date. All returns are subject to a 10% restocking fee.

Detailing World will NOT accept returns in other than ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.

To start a return, you can contact us at frank@carcarespecialties.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Detailing World is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified with product. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus 10% restocking fee. .Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying shipping charges to return the item(s) to Detailing World.